Kacal's Auto and Truck Service
Kacals service center is a true one stop shop. I have a number of different units in my fleet , I’m comfortable with taking any type of fleet to them. They have done Pms on even our fire trucks, pierce , Internationals you name it. They have new innovative technology’s and tools to preform the jobs, from state of art alignment machines , which most big company’s claim to have but fall short of diversification for true alignments. They also have all the software and computer diagnostics needed as well. One of my responsibilities for my fleet is to do data analysis and benchmark prices and service quality. I toured the facility and was impressed with the equipment and all the staff was working and provided great customer service skills.I will occasionally stop in a spot check for any changes or different findings. I was able to meet the shop manager and QC manager.What is important to me is to see if the employees and company has good strong core values, and it was clear that management had them and knew the importantance of customer service, it’s rare to find that these days.Everything I have given them has been above and beyond on the quality of the service and they have beat other quotes. I’ll finish with this which is the best part ,which is they offer a free pick up and drop off service, this is a huge help to me as a fleet manager. We don’t always have the resources to take two paid personal to take the time to drop the unit it off and pick the unit back up. This allows for company’s and personal for more production. Remarkable idea and service , someone knows what there doing. Thanks again to the kacal Team. Keep up the good work.